UNDERTAKER
ולסיום אנדרטייקר עם התאורה האופיינית... :)
Monday, February 15, 2010
Friday, July 25, 2008
Epilogue
This blog was created in order to publish one mans' attempt to reason with a company that judged him for doing no harm.
My story doesn't have a happy ending, but maybe other people will do better.
This blog came to show that support centers don't always do their job as "SUPPORT" centers, but come to offend clients and hit them where it hurts - the fact that most people are unable to publish their private details for any reason, and the fact that people don't have the time to deal with it.
My story spreads over a month + few days, with no results since I've been rejected by generic messages with every attempt I've made to settle this.
eBay will probably respond to my final message somehow , but I don't think I'll post anymore.
This failure of mine to end this matter successfully, feels like I can't prove that I am who I am, even though every evidence has been given to the "judge" (in my case - eBay).
I'm hurt by this matter and I strongly asvise you to watch every move you do in that site, since you can be suspended too for no logical reason (nor you will get an explanation from eBay later).
For the eBay people reading this - thanks for making me feel like a criminal, like a nobody and like an indecent person, for trying to buy items through the net - a step I didn't want to do in the first place but was convinced by my friend that there's no harm in it.
Well, the harm is that apperantly my cyver personality, thanks to you, is a stanied no good crook. And noone can give me a reason as to why is that.
I wish you to feel just like you've made me feel and may you will also be judged - wrongly - with no chance of redemption.
Thanks for nothing.
And to the readers I say again - watch your steps at the site, and once suspended, do yourself a favor and give up, it just doesn't worth the trouble.
Best regards,
Itamar.
My story doesn't have a happy ending, but maybe other people will do better.
This blog came to show that support centers don't always do their job as "SUPPORT" centers, but come to offend clients and hit them where it hurts - the fact that most people are unable to publish their private details for any reason, and the fact that people don't have the time to deal with it.
My story spreads over a month + few days, with no results since I've been rejected by generic messages with every attempt I've made to settle this.
eBay will probably respond to my final message somehow , but I don't think I'll post anymore.
This failure of mine to end this matter successfully, feels like I can't prove that I am who I am, even though every evidence has been given to the "judge" (in my case - eBay).
I'm hurt by this matter and I strongly asvise you to watch every move you do in that site, since you can be suspended too for no logical reason (nor you will get an explanation from eBay later).
For the eBay people reading this - thanks for making me feel like a criminal, like a nobody and like an indecent person, for trying to buy items through the net - a step I didn't want to do in the first place but was convinced by my friend that there's no harm in it.
Well, the harm is that apperantly my cyver personality, thanks to you, is a stanied no good crook. And noone can give me a reason as to why is that.
I wish you to feel just like you've made me feel and may you will also be judged - wrongly - with no chance of redemption.
Thanks for nothing.
And to the readers I say again - watch your steps at the site, and once suspended, do yourself a favor and give up, it just doesn't worth the trouble.
Best regards,
Itamar.
July 25th - It's over, but it's not a happy ending.
I've addressed eBay again, since they seem to ignore me unless I bug them.
Hi,
Have you reviewd my account?
Few hours later I've received the oh-so-familiar answer:
Thank you again for your email. I appreciate that you're eager to have
your account "itamar050" reinstated, so please allow me to assist you
further with this concern.
Before we can review your account we also need proof of your address. We
usually ask for a photocopy of a bank statement or utility bill (mobile
phone bills aren't eligible) to prove your address.
If you don't have a bank statement or utility bill showing your current
address, we'll accept a copy of one of the following documents, as long
as you haven't already used it as proof of your name:
- Local Authority council tax bill (valid for the current year)
- Both parts of a current UK photocard driving licence
- Building society or credit union statement showing current address
- Recent mortgage statement from a recognised lender
- Local Council rent card or tenancy agreement with address showing
- Notification letter from the Benefits Agency confirming the rights to
benefit
Clearly print your User ID on all documents so we can quickly match them
with your account.
Thank you for your cooperation. We look forward to your response so that
we can resolve this matter as soon as possible.
Kind regards,
eBay Trust & Safety
I've replied:
I'm not a UK resident.
Look, we've been through this and again you're sendinf me these exact same messages over and over again.
I have an authorized and verified PayPal account, if it's of any use.
Please review my account and keep me posted since you're not answering me unless I'm writing back to you, and that's not very professional.
I don't think any of you really wants to help me there, since if you would try to help me you would've reinstate my account long ago, since everything you need is in your hands - address, name, phone number, username and even my picture.
Please review y account right this time and write me back.
Itamar.
And received the answer that made me give up on the whole deal, since this war seems to be doomed to failure since I've first tried settling this whole deal:
Hello Itamar,
Thank you for your reply to our email with regard to the suspension of
your eBay account "itamar050". I'd like to explain why we aren't
prepared to consider your account for reinstatement at this time.
As always, the safety of the eBay marketplace and our members' security
are our top concerns. We require eBay members to always provide valid
and complete contact information. This enables effective communication
between eBay members and between eBay and its members.
If we are unsure about the accuracy or authenticity of a member's
contact information, we will often require the member to provide
documents to verify such information. As explained in our previous
email, we are asking you to send us copies of documents that will
confirm some of the contact information you've given us. I'm afraid we
won't consider your account for reinstatement until we receive the
requested documents.
Please refer to our previous email for information regarding your
suspension and the documents we require in order to review your account
for reinstatement.
Rest assured that we treat your personal information with the utmost
care and that we observe all necessary data protection requirements. Our
customer support staff will review your documents purely for the
purposes of internal administration. We always destroy documents after
we've reviewed them.
We look forward to receiving your documentation so that we can resolve
this matter as soon as possible for you.
Kind regards,
eBay Trust & Safety
This is my final reply to eBay:
Hi,
Well, I'm glad that you don't consider my account for reinstatement even though you're holding my personal ID and drivers license at hand, with all of my details printed on them + translation.
I'm glad to have a VALIDATE and verified PayPal account, that you don't seem to find helpful even though it's been charged with my card in order to verify it.
I do not wish to continue with this matter.
I wish my account to be deleted - all of my details removed from your site and my documents shredded and disposed of.
I'm asking for a proof that you've destroyed my documents so I can be calm about the whereabouts of my personal details.
I will not do any business through your site, I do not wish to be treated like a criminal - a feeling which you've made me feel for the past month.
I require a proof that my account and details have been removed from your database permanently, and that my documents were disposed of properly (throwing them to a garbage can isn't proper disposal.).
I'm waiting for a reply confirming these stages were made, and I hope that I'll never have to use your discriminating services ever again.
Here's a blog I've created for this matter, it will be published for my friends and the world to see, hopefully it'll help people avoid your site.
http://itamarvsebay.blogspot.com/
Take care and notify me once my account has been removed.
Itamar.
Hi,
Have you reviewd my account?
Few hours later I've received the oh-so-familiar answer:
Thank you again for your email. I appreciate that you're eager to have
your account "itamar050" reinstated, so please allow me to assist you
further with this concern.
Before we can review your account we also need proof of your address. We
usually ask for a photocopy of a bank statement or utility bill (mobile
phone bills aren't eligible) to prove your address.
If you don't have a bank statement or utility bill showing your current
address, we'll accept a copy of one of the following documents, as long
as you haven't already used it as proof of your name:
- Local Authority council tax bill (valid for the current year)
- Both parts of a current UK photocard driving licence
- Building society or credit union statement showing current address
- Recent mortgage statement from a recognised lender
- Local Council rent card or tenancy agreement with address showing
- Notification letter from the Benefits Agency confirming the rights to
benefit
Clearly print your User ID on all documents so we can quickly match them
with your account.
Thank you for your cooperation. We look forward to your response so that
we can resolve this matter as soon as possible.
Kind regards,
eBay Trust & Safety
I've replied:
I'm not a UK resident.
Look, we've been through this and again you're sendinf me these exact same messages over and over again.
I have an authorized and verified PayPal account, if it's of any use.
Please review my account and keep me posted since you're not answering me unless I'm writing back to you, and that's not very professional.
I don't think any of you really wants to help me there, since if you would try to help me you would've reinstate my account long ago, since everything you need is in your hands - address, name, phone number, username and even my picture.
Please review y account right this time and write me back.
Itamar.
And received the answer that made me give up on the whole deal, since this war seems to be doomed to failure since I've first tried settling this whole deal:
Hello Itamar,
Thank you for your reply to our email with regard to the suspension of
your eBay account "itamar050". I'd like to explain why we aren't
prepared to consider your account for reinstatement at this time.
As always, the safety of the eBay marketplace and our members' security
are our top concerns. We require eBay members to always provide valid
and complete contact information. This enables effective communication
between eBay members and between eBay and its members.
If we are unsure about the accuracy or authenticity of a member's
contact information, we will often require the member to provide
documents to verify such information. As explained in our previous
email, we are asking you to send us copies of documents that will
confirm some of the contact information you've given us. I'm afraid we
won't consider your account for reinstatement until we receive the
requested documents.
Please refer to our previous email for information regarding your
suspension and the documents we require in order to review your account
for reinstatement.
Rest assured that we treat your personal information with the utmost
care and that we observe all necessary data protection requirements. Our
customer support staff will review your documents purely for the
purposes of internal administration. We always destroy documents after
we've reviewed them.
We look forward to receiving your documentation so that we can resolve
this matter as soon as possible for you.
Kind regards,
eBay Trust & Safety
This is my final reply to eBay:
Hi,
Well, I'm glad that you don't consider my account for reinstatement even though you're holding my personal ID and drivers license at hand, with all of my details printed on them + translation.
I'm glad to have a VALIDATE and verified PayPal account, that you don't seem to find helpful even though it's been charged with my card in order to verify it.
I do not wish to continue with this matter.
I wish my account to be deleted - all of my details removed from your site and my documents shredded and disposed of.
I'm asking for a proof that you've destroyed my documents so I can be calm about the whereabouts of my personal details.
I will not do any business through your site, I do not wish to be treated like a criminal - a feeling which you've made me feel for the past month.
I require a proof that my account and details have been removed from your database permanently, and that my documents were disposed of properly (throwing them to a garbage can isn't proper disposal.).
I'm waiting for a reply confirming these stages were made, and I hope that I'll never have to use your discriminating services ever again.
Here's a blog I've created for this matter, it will be published for my friends and the world to see, hopefully it'll help people avoid your site.
http://itamarvsebay.blogspot.
Take care and notify me once my account has been removed.
Itamar.
July 21st- the end is near
After 7 days without news, eBay finally replied, by sending me this message.
Right after reading it, I've faxed them my papers again. Sounds like the end is near huh? No, it isn't...Or is it....
Thank you for your email regarding the documents you sent to us. I'd
like to assist you about the suspension of your account "itamar050".
I understand you're upset we haven't received your documents yet. This
could be because they didn't come through clearly enough on the fax
machine, you didn't print your User ID or email address on them.
As it's been more than 10 days since you sent your document to us, I
recommend you send your proof of address again.
To ensure we can match your document quickly with your account, please
print your User ID and email address in block capitals on each page.
Please do not worry as when we receive the documents, rest assured that
we'll review your account and send you an email regarding the outcome.
Here's our contact details again:
Faxing from the UK: 0207 681 2348
Faxing from outside the UK: 0044 207 681 2348
Postal address (photocopies only):
eBay Trust & Safety
Attn: Suspension Appeals
P.O. Box 9473
Dublin 15
Ireland
To get your documents to us here in Ireland as quickly as possible,
please ensure you pay the correct postage.
Please be assured that eBay treats your personal information with the
utmost care. We always destroy documents after we've reviewed them.
I would just like to remind you that the reinstatement of your account
relies on the documents you will send to us. Please rest assured that
your account will be evaluated and placed on high priority once these
documents are received and verified. I'm optimistic that you will get
this matter resolved.
We appreciate your cooperation and look forward to your documentation so
that we can resolve this matter as soon as possible.
Kind regards,
eBay Trust & Safety
So, as I've written at the begining of the post - I've faxed them the papers shortly after receiving this message, and replied the email with:
Hi,
I've just faxed over my documents again (2 minutes ago)
Please be advised and approve that you did receive them.
Thanks in advance,
itamar.
About an hour later, I've received a message from eBay again, saying:
Hello,
Thank you for sending us your proof of name. I appreciate you taking the
time to resolve the suspension of your account "itamar050".
As you were already informed, we also need proof of your address before
we can review your account for reinstatement.
We usually ask for a photocopy of a bank statement or utility bill
(mobile phone bills aren't eligible) to prove your address.
If you don't have a bank statement or utility bill showing your current
address, we'll accept a copy of one of the following documents, as long
as you haven't already used it as proof of your name:
- Local Authority council tax bill (valid for the current year)
- Both parts of a current UK photocard driving licence
- Building society or credit union statement showing current address
- Recent mortgage statement from a recognised lender
- Local Council rent card or tenancy agreement with address showing
- Notification letter from the Benefits Agency confirming the rights to
benefit
Clearly print your User ID on all documents so we can quickly match them
with your account.
You can always refer to our previous email for information on where to
send the documents.
Please be assured that eBay treats your personal information with the
utmost care. We always destroy documents after we've reviewed them.
Thank you for your cooperation. We look forward to receiving your
documentation so that we can resolve this matter as we're eager to have
you back on eBay.
Kind regards,
eBay Trust & Safety
_ _ _ _ _ _ _ _
You have received a 1 page fax at 2008-07-21 16:27:40 WET.
* The reference number for this fax is
lon2_did11-1216657537-2076812348-49.
Please visit https://www.efaxcorporate.com/corp/twa/page/customerSupport
if you have any questions regarding this message or your service. You
may also e-mail our corporate support department at
corporatesupport@mail.efax.com.
Thank you for using the eFax Corporate service!
(c) 2008 j2 Global Communications, Inc. All rights reserved.
eFax Corporate(r) is a registered trademark of j2 Global Communications,
Inc.
As you can see, at the bottom of the message, there is a confirmation that my fax went through and got to them, so they can't tell me again that my fax didn't arrive.
After receiving this answer I wrote back:
About an hour later, I've received a message from eBay again, saying:
Hello,
Thank you for sending us your proof of name. I appreciate you taking the
time to resolve the suspension of your account "itamar050".
As you were already informed, we also need proof of your address before
we can review your account for reinstatement.
We usually ask for a photocopy of a bank statement or utility bill
(mobile phone bills aren't eligible) to prove your address.
If you don't have a bank statement or utility bill showing your current
address, we'll accept a copy of one of the following documents, as long
as you haven't already used it as proof of your name:
- Local Authority council tax bill (valid for the current year)
- Both parts of a current UK photocard driving licence
- Building society or credit union statement showing current address
- Recent mortgage statement from a recognised lender
- Local Council rent card or tenancy agreement with address showing
- Notification letter from the Benefits Agency confirming the rights to
benefit
Clearly print your User ID on all documents so we can quickly match them
with your account.
You can always refer to our previous email for information on where to
send the documents.
Please be assured that eBay treats your personal information with the
utmost care. We always destroy documents after we've reviewed them.
Thank you for your cooperation. We look forward to receiving your
documentation so that we can resolve this matter as we're eager to have
you back on eBay.
Kind regards,
eBay Trust & Safety
_ _ _ _ _ _ _ _
You have received a 1 page fax at 2008-07-21 16:27:40 WET.
* The reference number for this fax is
lon2_did11-1216657537-
Please visit https://www.efaxcorporate.com/
if you have any questions regarding this message or your service. You
may also e-mail our corporate support department at
corporatesupport@mail.efax.com
Thank you for using the eFax Corporate service!
(c) 2008 j2 Global Communications, Inc. All rights reserved.
eFax Corporate(r) is a registered trademark of j2 Global Communications,
Inc.
As you can see, at the bottom of the message, there is a confirmation that my fax went through and got to them, so they can't tell me again that my fax didn't arrive.
After receiving this answer I wrote back:
Hi,
This is the second time I'm faxing my details over to you.
I'm not going to send anymore information to you, since everything you want to know appears in the documents you've just received.
Review these documents right and slve this issue, since I've done everything you wanted me to do so far.
I've been getting the same messages from you for the past month and I don't want this story to go on anymore.
Waiting for your ruling.
Itamar.
And silence fell for 4 more days...
And silence fell for 4 more days...
Sunday, July 20, 2008
July 20th - Man it's quiet...
Hi again,
I havn't heard from eBay in 6 days.
I've emailed them yesterday -
Hi,
It's been 4 days without a reply from you guys.
Any news regarding my matter?
Itamar.
But I'm yet to recieve any answer...
Frankly, i think of giving up, since this whole fight just doesn't worth it, but I hope that a solution will be found.
Will keep updating a soon as there's news.
Itamar.
I havn't heard from eBay in 6 days.
I've emailed them yesterday -
Hi,
It's been 4 days without a reply from you guys.
Any news regarding my matter?
Itamar.
But I'm yet to recieve any answer...
Frankly, i think of giving up, since this whole fight just doesn't worth it, but I hope that a solution will be found.
Will keep updating a soon as there's news.
Itamar.
July 14th - part II
In this reply eBay had sent me account details that WERE NOT MINE! Hence, they have VIOLATED THEYRE PRIVACY POLICY themselves!
Hello,
Thank you for writing back to us regarding the suspension of your
account -=Censored by my in order to keep the poor guy's details somewhat confidential (Itamar)=-
I understand you'd like to know the status of your
appeal after sending your documents to us, and I'm happy to assist you
with this.
Unfortunately we haven't received the documents yet. This could be
because they didn't come through clearly enough on the fax machine, you
didn't print your User ID or email address on them, or they got lost in
the post.
As it's been more than 10 days since you sent your documents to us, I
recommend you send them again.
To ensure we can match your documents quickly with your account, please
print your User ID and email address in block capitals on each page.
Please do send them to the address or fax number we previously stated.
When we receive the documents we'll review your account and send you an
email regarding the outcome.
Please be assured that eBay treats your personal information with the
utmost care. We always destroy documents after we've reviewed them.
We appreciate your cooperation and look forward to your response so that
we can resolve this matter as soon as possible.
Kind regards,
eBay Trust & Safety
I have quickly replied, sinced I feared that if I'd gotten another guy's details, eBay may have sent my details to someone else!
Hi,
As i'm in constant touch with you regarding the attempt to try and have my eBay account reinstated, I'm used to get these generic messages that say the same all the time.
However, this message is NOT addressed to me, my username is "itamar050" and not "XXXXX (censored by me, of course :) )".
If this is the way you treat your users details and if that's the way you're keeping this information "confidential", I hate to imagine who got an e-mail with MY details in it.
How dare you speak of "privacy policies" while you yourself are distributing other users' details over the internet!
I demand an explanation for this error, since I've been promised that user detaiils are confidential and are used by ebay employees only.
I also want a phone numver to which I can call in order to speak to a human being for a change, instead of these automatically generated messages of your.
Thanks and looking forward to your quick reply,
Itamar.
Well, eBay didn't take long to respond, however without referring the mistake they've made:
Hello,
Thank you for contacting us again regarding the suspension of your
account "itamar050". I appreciate that you feel this matter could be
resolved quicker over the phone, so please allow me to assist you.
Please be informed that we value you as an eBay member that's why we're
focusing on providing the best possible support to our members like you
through email rather phone. This will ensure that our communication
between you is consistent, and enables us to keep a precise record of
all communication between us and our members.
I understand your concern regarding the documents that you sent. As
stated in our previous email we already received your driving license.
I've checked once again our records and confirmed that we haven't
received a proof of your address. This could be because the fax arrived
blurry or dark, there were missing pages, or because we couldn't see
your User ID.
We highly recommend you resend your proof of address.
Please refer to our previous email for information about where to fax or
post the documents.
Please be assured that eBay treats your personal information with the
utmost care. We always destroy documents after we've reviewed them.
Thank you for your patience and understanding.
Kind regards,
eBay Trust & Safety
I've decided to send them a reply in a format they may understand, so i wrote it in they're kind of message format:
Hello,
Thank you for contactng me again with another "copy & paste" message.
I got the same exact messages from you for the past 3 weeks.
I don't understand where emails can replace a phone call regarding to a "consistent" communication. The matter can be solved with one phone call.
As stated in the previous mail(s), you have my proof of address in your hands but you're choosing to ignore it over and over again, since if you can see my drivers lisence, you can also see the translation I've written on the top of the page which inclides my address, name, ebay username and cellphone number.
Moreover - regrading your so called "privacy policy" and regarding the fact that you are from the "trust and safety" department, I'm still waiting for an explanation about why I've got an email with anither users' details. I wonder what user got an email notifying him about my details.
By the way, it's good to know that there are other people stuck in my position, but since they're probably not a victim of racism and discrimination on your part - their matter is probably solved by now.
I'm looking forward to a reply saying you've reviewd ALL THE DETAILS IN THE DOCUMENTS IVE SENT TO YOU and finally see that you have all the proof you need.
If the next reply from you will not contain a human reply or anything that will imply that someone actually tries to solve my matter - I will ask my account to be deleted and all of my details disposed of + a proof that my documents were destroyed.
Standing by for updates,
Itamar.
That was my last commuication with eBay for the past 6 days, didn't hear from them yet.
Will keep updating as soon as they will reply.
Hello,
Thank you for writing back to us regarding the suspension of your
account -=Censored by my in order to keep the poor guy's details somewhat confidential (Itamar)=-
I understand you'd like to know the status of your
appeal after sending your documents to us, and I'm happy to assist you
with this.
Unfortunately we haven't received the documents yet. This could be
because they didn't come through clearly enough on the fax machine, you
didn't print your User ID or email address on them, or they got lost in
the post.
As it's been more than 10 days since you sent your documents to us, I
recommend you send them again.
To ensure we can match your documents quickly with your account, please
print your User ID and email address in block capitals on each page.
Please do send them to the address or fax number we previously stated.
When we receive the documents we'll review your account and send you an
email regarding the outcome.
Please be assured that eBay treats your personal information with the
utmost care. We always destroy documents after we've reviewed them.
We appreciate your cooperation and look forward to your response so that
we can resolve this matter as soon as possible.
Kind regards,
eBay Trust & Safety
I have quickly replied, sinced I feared that if I'd gotten another guy's details, eBay may have sent my details to someone else!
Hi,
As i'm in constant touch with you regarding the attempt to try and have my eBay account reinstated, I'm used to get these generic messages that say the same all the time.
However, this message is NOT addressed to me, my username is "itamar050" and not "XXXXX (censored by me, of course :) )".
If this is the way you treat your users details and if that's the way you're keeping this information "confidential", I hate to imagine who got an e-mail with MY details in it.
How dare you speak of "privacy policies" while you yourself are distributing other users' details over the internet!
I demand an explanation for this error, since I've been promised that user detaiils are confidential and are used by ebay employees only.
I also want a phone numver to which I can call in order to speak to a human being for a change, instead of these automatically generated messages of your.
Thanks and looking forward to your quick reply,
Itamar.
Well, eBay didn't take long to respond, however without referring the mistake they've made:
Hello,
Thank you for contacting us again regarding the suspension of your
account "itamar050". I appreciate that you feel this matter could be
resolved quicker over the phone, so please allow me to assist you.
Please be informed that we value you as an eBay member that's why we're
focusing on providing the best possible support to our members like you
through email rather phone. This will ensure that our communication
between you is consistent, and enables us to keep a precise record of
all communication between us and our members.
I understand your concern regarding the documents that you sent. As
stated in our previous email we already received your driving license.
I've checked once again our records and confirmed that we haven't
received a proof of your address. This could be because the fax arrived
blurry or dark, there were missing pages, or because we couldn't see
your User ID.
We highly recommend you resend your proof of address.
Please refer to our previous email for information about where to fax or
post the documents.
Please be assured that eBay treats your personal information with the
utmost care. We always destroy documents after we've reviewed them.
Thank you for your patience and understanding.
Kind regards,
eBay Trust & Safety
I've decided to send them a reply in a format they may understand, so i wrote it in they're kind of message format:
Hello,
Thank you for contactng me again with another "copy & paste" message.
I got the same exact messages from you for the past 3 weeks.
I don't understand where emails can replace a phone call regarding to a "consistent" communication. The matter can be solved with one phone call.
As stated in the previous mail(s), you have my proof of address in your hands but you're choosing to ignore it over and over again, since if you can see my drivers lisence, you can also see the translation I've written on the top of the page which inclides my address, name, ebay username and cellphone number.
Moreover - regrading your so called "privacy policy" and regarding the fact that you are from the "trust and safety" department, I'm still waiting for an explanation about why I've got an email with anither users' details. I wonder what user got an email notifying him about my details.
By the way, it's good to know that there are other people stuck in my position, but since they're probably not a victim of racism and discrimination on your part - their matter is probably solved by now.
I'm looking forward to a reply saying you've reviewd ALL THE DETAILS IN THE DOCUMENTS IVE SENT TO YOU and finally see that you have all the proof you need.
If the next reply from you will not contain a human reply or anything that will imply that someone actually tries to solve my matter - I will ask my account to be deleted and all of my details disposed of + a proof that my documents were destroyed.
Standing by for updates,
Itamar.
That was my last commuication with eBay for the past 6 days, didn't hear from them yet.
Will keep updating as soon as they will reply.
july 14th - I get that "I give up" feelin'.
eBay had sent me another thoughtful reply, especially regarding what I've wrote them last time.
Kidding, it's the same automated reply...
Hello Itamar,
Thank you for writing back to us regarding the suspension of your
account "itamar050". I realise this may be frustrating for you but
please know that I m here to help you.
Itamar, I understand you already faxed the document we requested, and we
appreciate your eagerness to have your account reinstated. I'm more than
happy to assist you.
Unfortunately we haven't reviewed your documents yet. As stated in our
previous email, we ask you to allow at least three to five days for us
to review your account after we receive your documents. [At present I'm
afraid we have a slight backlog, which is causing delays.]
If your documents didn't come through clearly on the fax machine or you
didn't print your User ID or email address on them, it will take longer
for us to review them, and we may not be able to match them with your
account.
If you haven't heard from us three days after faxing your documents,
it's possible that they didn't come through so I recommend you send them
again.
To ensure we can match your documents quickly with your account, please
print your User ID and email address in block capitals on each page.
When we receive the documents we'll review your account and send you an
email regarding the outcome. We'll send you an email whatever the
outcome of the review.
Please be assured that eBay treats your personal information with the
utmost care. We always destroy documents after we've reviewed them.
We appreciate your cooperation and look forward in receiving your
document so that we can resolve this matter as soon as possible.
Kind regards,
eBay Trust & Safety
Funny thing, I've seen about 10-12 names of different represantatives that write back in the exact same way. Funny ha?
So I wrote this, trying to appeal to someone's fellings again:
It's been 2 weeks since I've sent my documents, you told me yoiu had them already so where's the delay?
I really want to know if I"m being delayed on purpose on account of my israeli origin, since there are no other options I cacn think of that are causing such a long delay in this matter.
I've got this reply back. Now here's where things got funny! So I'll post that in a different post.
Kidding, it's the same automated reply...
Hello Itamar,
Thank you for writing back to us regarding the suspension of your
account "itamar050". I realise this may be frustrating for you but
please know that I m here to help you.
Itamar, I understand you already faxed the document we requested, and we
appreciate your eagerness to have your account reinstated. I'm more than
happy to assist you.
Unfortunately we haven't reviewed your documents yet. As stated in our
previous email, we ask you to allow at least three to five days for us
to review your account after we receive your documents. [At present I'm
afraid we have a slight backlog, which is causing delays.]
If your documents didn't come through clearly on the fax machine or you
didn't print your User ID or email address on them, it will take longer
for us to review them, and we may not be able to match them with your
account.
If you haven't heard from us three days after faxing your documents,
it's possible that they didn't come through so I recommend you send them
again.
To ensure we can match your documents quickly with your account, please
print your User ID and email address in block capitals on each page.
When we receive the documents we'll review your account and send you an
email regarding the outcome. We'll send you an email whatever the
outcome of the review.
Please be assured that eBay treats your personal information with the
utmost care. We always destroy documents after we've reviewed them.
We appreciate your cooperation and look forward in receiving your
document so that we can resolve this matter as soon as possible.
Kind regards,
eBay Trust & Safety
Funny thing, I've seen about 10-12 names of different represantatives that write back in the exact same way. Funny ha?
So I wrote this, trying to appeal to someone's fellings again:
It's been 2 weeks since I've sent my documents, you told me yoiu had them already so where's the delay?
I really want to know if I"m being delayed on purpose on account of my israeli origin, since there are no other options I cacn think of that are causing such a long delay in this matter.
I've got this reply back. Now here's where things got funny! So I'll post that in a different post.
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