June 22 - eBays' first reply

My suspenesion took place at june 19th, 2008.
As seen in the previous post, I've replied to eBay immediately, trying to solve this issue.
eBay's reply arrived 3 days later, on June 22nd, 2008, saying:

Hello,

Thank you for writing to us regarding the suspension of your account"itamar050".

I appreciate the chance to assist you with this matter.

Why did we suspend your account?
From experience we know that certain items and actions are moreassociated with fraudulent activity on eBay than others.

As aprecaution, we suspend an account if it gives us cause for concern.
We then ask for more information from the member before we reinstate theaccount.

Please understand we're not accusing you of fraudulent behaviour.

Ourtop priority is to ensure that eBay remains a safe and reputable placeto buy and sell, so we'd like to confirm some of the information you'vegiven us.

An account suspension in these circumstances is covered in the eBay UserAgreement under the heading "Abusing eBay".

You can read the entire UserAgreement by copying the following link into a new browser window: http://pages.ebay.co.uk/help/policies/user-agreement.html

Here's what you should do now:
send us all of the following information and we'll review youraccount:

1) Proof of name and address
2) Confirmation of your up-to-date contact details- Proof of name and address

Please send us copies of BOTH of the following:- government-issued photo identification (passport or driver's licence)- evidence of address (bank statement or utility bill)

You must send us PHOTOCOPIES, not originals as we can't return yourdocuments.
Clearly print your User ID on both documents so we can matchthem with your account quickly.- Confirmation of your up-to-date contact details

Please print the following information on the cover sheet of your letteror

fax:__________
User ID:
Email address:
Full name:
Full Address:
Contact phone number:__________

Please send us the information requested to the fax number or addressbelow.

Faxing from the UK: 020 7681 2348
Faxing from outside the UK: +44 20 7681 2348

Postal address:
eBay Trust & SafetyAttn: Suspension Appeals
P.O. Box 9473Dublin 15 Ireland

To get your documents to us here in Ireland as quickly as possible,please ensure you pay the correct postage.

Please be assured that eBay treats your personal information with theutmost care.

We always destroy documents after we've reviewed them.

What happens next?
Please allow three days for us to review your account after we have received your documents. We'll then contact you via email.

Your account will remain suspended until we receive and review these documents.
We appreciate your cooperation and look forward to your response so thatwe can resolve this matter as soon as possible.

Kind regards,

eBay Trust & Safety




Again, without wasting time, I've replied eBay, asking for more info regarding the suspension:

Hello again,

I still don't understand why my account has been suspended - other then asking sellers for shipment and payment options, I didn't violate any security related section...

Is it possible to contact someone via online support? (Chat, phone...)
Frankly - I don't think that all the trouble of faxing you my personal info (which is an absurd since I'm using my personal details and personal credit card to pay for things that I want to buy, not that I ever got the chance to..) in order to use a website.

I would like to know more about this suspension.

Thanks in advance and best regards,

Itamar.


As I've had my experience with suuport teams, and as I myself am a former member of a support team, I thought that someone will actually asist my to solve this matter, since I am a client in need of help form the company's part.

I was so wrong....

see what happens next at the next post.


Itamar.