June 22nd - part II

A reply from eBay's support center arrived few hours after my reply, saying:

Hello Itamar,

Thank you for contacting us again regarding the suspension of youraccount "itamar050".

I appreciate that you feel this matter could be resolved quicker over the phone, so please allow me to assist you.
Please be informed that we value you as an eBay member that's why we're focusing on providing the best possible support to our members like yout hrough email rather phone.

This will ensure that our communication between you is consistent, and enables us to keep a precise record of all communication between us and our members.

As stated in the last email we sent you, we know from experience that certain items and actions are more associated with fraudulent activityon eBay than others.

We reserve the right to suspend a member's accountand ask for further information if we have cause for concern.It's our policy never to share exactly what gave us reason to suspend anaccount as this could tell a fraudulent member how to avoid suspensionin the future.

Rest assured that we're not accusing you of fraudulent behaviour.

As it's our top priority to ensure that eBay remains a safe and reputableplace to buy and sell, we'd like to confirm some of the informationyou've given us.

Please appreciate that this level of security isdesigned to protect you as you buy and sell on eBay.

You can resolve this matter quickly by sending us the information werequested in our previous email.We look forward to receiving your identification documents and reviewing your account as soon as possible.

Kind regards,

eBay Trust & Safety


Again - I replied instantly:

Hi again,

My personal information (-I.D and drivers license) are in hebrew, I will send you photocopies with translation in my handwriting on the side of the photo, if that's ok.

Furthermore- How can I send you a fax from Israel?
Is it possible to send you the photocopies via email? (PDF format)

Thanks again,

Itamar.


At this point, I was willing to cooperate in order to settle my matter quicly.
As you can see, eBay states that "This will ensure that our communication between you is consistent, and enables us to keep a precise record of all communication between us and our members."

A satetement that if were true - this whole issue couldv'e been solved by now without me starting this blog.

But I'm here, and if you're reading this so are you :)

Stay tuned!

P.s
A day after this e-mail, I've received a survey from ebay regarding my opinion about their service.
As it was the begining of this saga, I filled it up with good marks since I have recieved 2 replies at 1 evening, even though they weren't too informative.