June 26th - The plot thickens!

Here I was, waiting for some respone saying my docs had arrived when eventually, at June 26, I've recieved the following messages:

Hello Itamar,

Thank you for your reply to our email regarding the suspension of your account "itamar050".

I understand that you already faxed us the documents we requested.

I've checked our records and I can confirm that we haven't reviewed yourdocuments yet.

As stated in our previous email, we ask you to allow at least three days for us to review your account after we receive yourdocuments.

I would just like to remind you that the reinstatement of your accountrelies on the documents you will send to us.

Rest assured that youra ccount will be evaluated and placed on high priority once these documents are received and verified.

We'll then contact you via emailregarding the outcome.

I trust this information has helped ease your concerns.

We look forwardto receiving your documents so that we can resolve this matter as soonas possible for you.

Kind regards,

eBay Trust & Safety


As I don't remember asking about my account's evaluation, but only about the faxs' arrival, I've replied:

Hi,

I just wanted to know if you've received the fax, so I can be calm knowing it's there.

I do remember that there's a 3 day period (at least) before I'll receive an answer regarding my account, but again - I just want to know that the papers got through to you..

Thanks again,

Itamar.

Now here is where the problems began - internal coordination problems with the eBay trust and faety department's workers will cause me, from this point on, to get to the brink of feeling abused by eBay, for laughing purposes, since every reply from this point on seems as though it's meant to drive me crazy.

Here's the second reply I've received that evening:

Hello,

Thank you for sending us your proof of name.

I appreciate that you're eager to resolve your account "itamar050" suspension.

Before we can review your account we also need proof of your address.
I apologise if we didn't make this clear enough in earlier emails.

We usually ask for a photocopy of a bank statement or utility bill(mobile phone bills aren't eligible) to prove your address.

If you don't have a bank statement or utility bill showing your current address, we'll accept a copy of one of the following documents, as long as you haven't already used it as proof of your name:
- Local Authority council tax bill (valid for the current year)
- Both parts of a current UK photocard driving licence
- Building society or credit union statement showing current address
- Recent mortgage statement from a recognised lender
- Local Council rent card or tenancy agreement with address showing
- Notification letter from the Benefits Agency confirming the rights tobenefit

Clearly print your User ID on all documents so we can quickly match them with your account.

Here's our contact details again:

Fax number: +44 (0)20 7681 2348
Postal address (photocopies only):eBay Trust & SafetyAttn: Suspension Appeals
P.O. Box 9473Dublin 15Ireland

To get your documents to us here in Ireland as quickly as possible,please ensure you pay the correct postage.

Please be assured that eBay treats your personal information with the utmost care.

We always destroy documents after we've reviewed them.
We appreciate your cooperation and look forward to your response so thatwe can resolve this matter as soon as possible.

We appreciate your cooperation in this matter.

Kind regards,

eBay Trust & Safety







So i've replied by trying to clarify the kind of documents I've send them:

Hi

as I've said before - My details are in hebrew, I've sent you a copy of my Identification card as well as my driver license.

On both of them my address is printed - in Hebrew.

I've asked before if it would b a problem and got no answer, therfore assumed it was ok.

I've written down my details , username, phone number, address and name on the paper that was sent to you.

I said that I was concerned about my privacy and that I don't feel comfortable to send you my personal documents, now you're asking me for another and more sensitive information?

My bank statement is also in Hebrew and is sent to me via email every month.

If I was to provide this information - it would be via email only and again - in Hebrew with my translation .

Moreover - I've got a paypal account, if that's of any help.

I feel that my matter is taking too long and that even after I've sent you personal documents (the only certificate that I didn't send is my army ID card, and I don't think that I will send it too since it has nothing to do with this matter) , I still don't see any progress.

You've told me that there's a 3 day waiting period before I will receive an answer regarding my suspension.

I've provided the information required, and I will wait 3 days for your decision, but I don't feel comfortable to reveal more personal (not mentioning secret and sensitive) information regarding my bank aacount (It's more then enough that my picture, ID number and address are hanging around overseas.)

Good day and best regards,

Itamar.